![]() Physical touchpoints, such as check-in, immigration and information desks, have also been modified with acrylic barriers to offer safe and comfortable staff and passenger interactions. The screens are operated with mid-air technology that detects finger gestures above the screen. The measures reduce surface contact through infrared enabled touchless screens. ![]() Upon departing from HIA, passengers are empowered to control their journey with HIA’s touchless self-service passenger experience at check-in and bag-drop touchpoints. The award-winning airport, guided by the vision of its leadership, has implemented game-changing and passenger-centric contactless technologies to renovate its airport experience. Realising the distress and uncertainty travel can cause passengers during the pandemic, Qatar’s airport has implemented changes that acknowledge the emotional needs of its passengers and create a safe and reliable airport experience. As the travel industry rebounds, Qatar’s Hamad International Airport (HIA) has been steadfastly focused on passenger well-being, particularly in the area of airport operations to maintain confidence in air travel.
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